MGT 300 - Chapter 14

Chapter 14 - Creating Collaboration Partnerships

TEAMS, PARTNERSHIP, AND ALLIANCES

~ Organizations create and use teams, partnerships and alliances to:

• Undertake new initiative
• Address both minor and major problems
• Capitalize on significant opportunities

~ Organizations create teams, partnerships and alliances both internally with employees and externally with other organizations.

~ Collaboration system - support the work facilitating the sharing and flow of information

~ Organizations form alliances and partnerships with other organizations based on their core competency

•           Core competency – an organization’s key strength, a business function that it does better than any of its competitors
•       Core competency strategy – organization chooses to focus specifically on its core competency and forms partnerships with other organizations to handle nonstrategic business processes

~ Information technology can make a business partnership easier to establish and manage:

•  Information partnership – occurs when two or more organizations cooperate by integrating their IT systems, thereby providing customers with the best of what each can offer

~ The internet has dramatically increased the ease and availability for IT enabled organizational alliances and partnerships

COLLABORATION SYSTEMS      

    

~ Collaboration solves specific business tasks such as telecommuting, online meetings, developing applications, and remote project and sale management

~ Collaboration system – an IT-based set of tools that supports the work of teams by facilitating the sharing and flow of information

~ Two categories of collaboration

1. Unstructured collaboration (information collaboration) – includes document exchange, shared whiteboards, discussion forums and e-mail
2. Structured collaboration (process collaboration) – involves shared participation in business processes such as workflow in which knowledge is hardcoded as rules

~ Collaboration business functions

  

~ Collaboration systems include:

•  Knowledge management systems
• Content management systems
• Workflow management systems
• Groupware systems

KNOWLEDGE MANAGEMENT SYSTEMS

• Knowledge management (KM) – involves capturing, classifying, evaluating, retrieving, and sharing information assets in a way that provides context for effective decisions and actions
•  Knowledge management system – supports the capturing and use of an organization’s “know-how”

 EXPLICIT AND TACIT KNOWLEDGE

~ Intellectual and knowledge-based assets fall into two categories

1. Explicit knowledge – consists of anything that can be documented, archived, and codified, often with the help of IT
2. Tacit knowledge - knowledge contained in people’s heads

~ The following are two best practices for transferring or recreating tacit knowledge

• Shadowing – less experienced staff observe more experienced staff to learn how their more experienced counterparts approach their work
• Joint problem solving – a novice and expert work together on a project

~ Reasons why organizations launch knowledge management programs

  

KM TECHNOLOGIES

~ Knowledge management systems include:

• Knowledge repositories (databases)
• Expertise tools
• E-learning applications
• Discussion and chat technologies
• Search and data mining tools

KM AND SOCIAL NETWORKING

~ Finding out how information flows through an organization

• Social networking analysis (SNA) – a process of mapping a group’s contacts (whether personal or professional) to identify who knows whom and who works with whom
• SNA provides a clear picture of how employees and divisions work together and can help identify key experts

SOCIAL NETWORKING

CONTENT MANAGEMENT

~ Content management system (CMS) – provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment

~ CMS marketplace includes:

• Document management system (DMS)
• Digital asset management system (DAM)
• Web content management system (WCM)

DOCUMENT MANAGEMENT SYSTEM (DMS)



~ Supports the electronic capturing, storage, distribution, archival, and accessing of documents

DIGITAL ASSET MANAGEMENT SYSTEM (DAM)

~ Similar to DMS, generally works with binary rather than text files, such as multimedia files types

WEB CONTENT MANAGEMENT SYSTEM (WCM)

~ Adds an additional layer to document and digital asset management that enables publishing content both to intranets and to public Web site

CONTENT MANAGEMENT SYSTEM VENDOR OVERVIEW

 



WORKING WIKIS

•      Wikis - Web-based tools that make it easy for users to add, remove, and change online content
•      Business wikis - collaborative Web pages that allow users to edit documents, share ideas, or monitor the status of a project

WORKFLOW MANAGEMENT SYSTEMS

      ~ Work activities can be performed in series or in parallel that involves people and automated computer systems

•      Workflow – defines all the steps or business rules, from beginning to end, required for a business process
•      Workflow management system – facilitates the automation and management of business processes and controls the movement of work through the business process
•      Messaging-based workflow system – sends work assignments through an e-mail system
•      Database-based workflow system – stores documents in a central location and automatically asks the team members to access the document when it is their turn to edit the document

GROUPWARE SYSTEMS

~ Groupware technologies

GROUPWARE SYSTEM SYSTEMS



~ Groupware - software that supports team interaction and dynamics including calendaring, scheduling, and videoconferencing

VIDEOCONFERENCING

~ Videoconference - a set of interactive telecommunication technologies that allow two or more locations to interact via two-way video and audio transmissions simultaneously

 WEB CONFERENCING

~ Web conferencing - blends audio, video, and document-sharing technologies to create virtual meeting rooms where people "gather" at a password-protected Web site

INSTANT MESSAGING

      ~ E-mail is the dominant form of collaboration application, but real-time collaboration tools like instant messaging are creating a new communication dynamic

·     ~  Instant messaging - type of communications service that enables someone to create a kind of private chat room with another individual to communicate in real-time over the Internet

  

    ~  Instant messaging application

       

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